Picking Sessions
Create multi-item or single-item batches, assign pickers, and complete warehouse picking on mobile.
A groups so a picker can collect their items in one trip through the . Multi Item Batches keep orders in separate Totes; Single Item Batches use one shared Tote.
Go to ShipOS → Fulfill → Picking Sessions (opens the Cybership dashboard in a new tab) and select the warehouse you want to work in.
Choose a batch type
Click Create Picking Session and choose:
| Type | Use it for |
|---|---|
| Multi Item Batch | Multiple orders that can contain several products or line items |
| Single Item Batch (SIB) | Multiple single-SKU orders picked into one shared Tote |
Create a Multi Item Batch
The setup supports a saved Picking Cart or manual batch settings.
Use a Picking Cart
- Choose Select Picking Cart.
- Select an available cart in the current warehouse.
- Review its Tote capacity and minimum/maximum units per order.
- Link an empty, unassigned Tote to every cart slot by scanning or selecting it.
- Select merchant filters when applicable.
- Optionally assign a picker.
- Click Start Picking Session.
The selected cart pre-fills the batch limits. Every cart slot must have a linked Tote before the session can be created.
Define the batch manually
- Choose Define Manually.
- Enter how many Totes the batch should use.
- Optionally set Min Units Per Order and Max Units Per Order.
- Select merchant filters when applicable.
- Optionally assign a picker.
- Click Start Picking Session.
Each Tote in a Multi Item Batch is assigned to one fulfillment order.
Create a Single Item Batch
A Single Item Batch selects single-SKU orders that can be picked into one shared Tote.
- Choose Single Item Batch (SIB).
- Enter the Number of Orders.
- Select merchant filters when applicable.
- Optionally assign a picker.
- Click Start Picking Session.
Each order must contain one product, but different orders in the batch can contain different products. Choose one shared Tote when you begin picking.
Assign and open sessions
A session can be assigned during creation or left unassigned. Assignment reserves the work for a picker; it does not by itself start picking.
On mobile, open Picking Sessions and choose an assigned session or an eligible unassigned session. Tap Start Picking when you are ready to collect the items. The session changes to In Progress and its timer starts.
Open a session on the web to review its orders, assignment, cart positions, issues, and progress. Scan the displayed QR code to open the same session in the mobile picking workflow.
Picking configuration
Warehouse configuration controls how eligible orders and pick-list lines are ordered.
Order sorting
- Priority, then oldest first
- SLA deadline first
- Priority, then SLA deadline
- Oldest first
Pick-list sorting
- Location
- Product SKU
Batch optimization
- Manual selection order
- Optimize by location
- Optimize by location prefix
- Optimize by fulfill-by date, then priority
Other picking configuration can control FEFO behavior, exclude single-SKU orders from Multi Item Batches, or restrict selection to orders due today or earlier.
See Configuration.
Pick on mobile
- Review the next product, source location, and required quantity.
- Scan the product or source location to open the pick.
- Select or scan the destination Tote if one is not assigned. For a Single Item Batch, use the same shared Tote for the session.
- Confirm the quantity and scan the destination Tote when prompted.
- Continue through the remaining items. ShipOS records each pick and updates session progress.
When quantities use cases or another unit of measure, check the displayed unit before confirming.
For a Multi Item Batch using a cart, the cart grid preserves the physical Tote position assigned during setup.
Report a picking issue
Use Report an Issue when the planned allocation cannot be picked.
- Change Location moves the pick to another compatible source when one exists, without saving a reported issue.
- Quarantining the Tote reports the issue at the affected source and adds the unresolved work to the hospital workflow. Move the Tote later if hospital review is still required.
A location change keeps the order in the active session. Quarantining reports the remaining work at the affected source location. In a Multi Item Batch, that normally affects only the order linked to the Tote. In a Single Item Batch, all remaining allocations at that source join one issue group, while allocations at other sources remain pickable. After all unaffected picks are complete, pack every fully picked order before moving the shared Tote and its incomplete orders to hospital.
For a Multi Item Batch, finish the unaffected picks, open Hospital Movement, scan the affected Tote and the hospital location, then confirm the move. The reported issue remains open for review; moving the Tote does not mean its missing items were picked.
Eligibility
A fulfillment order generally needs to:
- Belong to the selected warehouse
- Have an accepted fulfillment request and an eligible status
- Be ready to ship
- Have mapped products and sufficient eligible stock
- Be outside another active fulfillment workflow
- Match the session's merchant and unit filters
Use Check Picking Eligibility on the fulfillment order when it does not appear in a new session.
Complete or manage a session
When all required picks are recorded, the session closes and its picked orders can continue to packing. Picking completion does not mean that the orders have been packed or shipped.
For a Single Item Batch with unresolved issues, review the completion summary before choosing to keep picking or hand off the incomplete work to hospital. Only fully picked orders continue to packing.
The web session page shows assigned and unassigned work, order progress, Tote positions on the cart, and reported issues. Removing an order releases it from the session according to its current picking state.
After a session closes, open its Performance tab to review total time, total eaches picked, orders per hour, lines per hour, and eaches per hour. A line is one fulfillment-order line regardless of quantity, while eaches are the physical units picked. All three hourly rates use the elapsed time from session start to close.
A picking cart remains In use until all linked Totes are packed or moved to a hospital location. The cart then becomes available for another session.