Fulfillments
Find a shipped package, check its contents and tracking, and see who picked and packed it.
A is the record of one that left your warehouse: the products inside, the shipping label and tracking number it shipped with, and who picked and packed it. A shipped in several packages has one fulfillment for each package.
Watch how to find an order's packages, check where each one is, see who picked and packed them, and spot an item that's still being packed.
Find a Fulfillment
Go to Orders → Fulfillments (opens the Cybership dashboard in a new tab). Each row is one package, newest first, with its items, type, shipment status, carton, shipping label, tracking code, and when it was created. The list shows fulfillments from the warehouse you have selected.
- To find an order's packages, click the search icon and type the order number or a tracking number. Fulfillment names start with the order number, so an order shipped in two packages appears as
-F1and-F2. - To see what's in a package without opening it, click its item count, such as 2x items.
- To narrow the list, use the tabs above it, such as In Transit and Delivered, or click the filter icon and filter by Fulfillment Status, Shipment Status, Fulfillment Type, or the created or updated date.
Shipment status comes from the shipping label's tracking, such as Pre Transit, In Transit, Out For Delivery, or Delivered. A fulfillment without a shipping label shows Unknown.
Review a Fulfillment
Click a row to open the fulfillment. Its page shows the fulfillment status, shipment status, and type (Pick & Pack, Bulk Ship, Manual, or API), along with Packed By, Tracking Code, Service, and Shop. Line Items lists each product and quantity in the package. When packing photos were taken, Packshots shows them.
The page's actions take you to related records:
- Track Shipment opens the tracking number on the carrier's website.
- View Shipping Label and View PDF Shipping Label open the label.
- View Order and View Fulfillment Order open the order the package belongs to.
- View Picking Session or View Bulk Ship opens the picking session or Bulk Ship batch that produced the fulfillment.
See Who Picked and Packed an Order
Open the order with View Order. On its Items tab, each fulfillment has its own card with its warehouse, fulfillment date, tracking number, shipment status, and type.
When available, Picked By and Packed By show who did the work, and Picked & Packed By appears when the same person did both. Pick & Pack fulfillments record the person who picked the order in its picking session and the person who packed it. A manual fulfillment records the person who completed it as the packer, and Bulk Ship records neither.
A fulfillment order's Fulfillments tab lists its fulfillments with their shipment status, shipping label, and tracking code.
Draft Fulfillments
A manual fulfillment that hasn't been completed is a draft. It isn't a fulfillment yet, so it doesn't appear in Fulfillments. On the order, its fulfillment order shows Being fulfilled in Manual Fulfillment and is locked, so no other method can fulfill it at the same time.
To finish it, click Continue Manual Fulfillment, finish packing, and review the final step in Manual Fulfillment. Completing it records the shipment and applies the configured inventory, billing, and sales-channel updates.
Fulfillment Methods
Choose Bulk Ship for matching orders, Picking Sessions for warehouse picking, or Manual Fulfillment for one order. Programmatic workflows can use the fulfillment API.
Export and Reports
Click Export on the Fulfillments page to download a CSV of fulfillment data, including line-item details. See Export Fulfillments. Use Reports (opens the Cybership dashboard in a new tab) for saved history.
Reverting Fulfillments
Use Revert Fulfillment to correct a completed shipment. It's on the fulfillment's page and in the menu on its order card. Review label, inventory, billing, and sales-channel consequences before confirming.