Fulfillment Orders

Use a fulfillment order to review and manage the work assigned to a Cybership warehouse.

Watch how to spot an order that can't ship yet, see what's blocking it, put it on hold while you check with the customer, and turn on partial fulfillment so the items in stock can go out.

Review a Fulfillment Order

Open ShipOS → Fulfillment Orders (opens the Cybership dashboard in a new tab) and select an order. The Unshippable view lists open, held, and in-progress orders that aren't ready to ship. Check the order's assigned warehouse, status, shipping address, and shipping service before processing it. When the work is accepted, Cybership sets the Fulfill By deadline from the order's shipment mapping or your Default SLA, when either sets a cutoff.

• Line Items shows the products and quantities to pick, including the components of virtual bundles.
• Original Line Items is available for Shopify orders and shows the sales-channel items before bundle expansion.
• Fulfillments shows the packages shipped or being prepared. Complete draft shipments through Manual Fulfillment.
• Charges appears when the order has a billable merchant relationship. See Charges for billing rules.

The parent order is the customer purchase record. It can have multiple fulfillment orders; importing an order does not necessarily assign its fulfillment to Cybership.

Ready To Ship

An order that can't ship yet shows Not Ready, with its Ready to Ship Issues listed in the details card. Resolve them before fulfillment. Check the address, product information, inventory allocation, and partial-fulfillment setting.

• With partial fulfillment enabled, available items can ship while others remain outstanding. Choose Fulfillment → Enable Partial Fulfillment, and Cybership checks the order again.
• Without partial fulfillment, all required items need inventory.
• After resolving an inventory or configuration issue, use Reprocess Fulfillment Order when available to reevaluate the order.

Manage Fulfillment

Use the actions in the order's details card to start supported work. They may be grouped into menus such as Fulfillment and Shipping & Delivery. Available actions depend on the order's current state and your permissions.

• Pick and ship: use Picking Sessions, Bulk Ship, or Manual Fulfillment.
• Hold: choose Hold Fulfillment and a reason to pause the order; the Other reason also takes a note. While an order is on hold, Start Fulfillment isn't available and Cybership won't submit its request automatically. Choose Release Hold to continue. Releasing the last hold returns the order to Open and Unsubmitted. Orders already in progress can't be held, and Shopify and TikTok orders follow the sales channel's holds.
• Split, move, or merge: use Split Fulfillment Order, Change Warehouse, or Merge Fulfillment Orders to change quantities or warehouse assignments. Review the proposed changes before confirming.
• Fulfillment requests: Start Fulfillment requests and accepts the work in one step. When a request is waiting, choose Accept Fulfillment or Reject Fulfillment. Answer a cancellation request with Accept Cancellation or Reject Cancellation; a cancellation request alone does not cancel the work.

Order status describes the work: open, scheduled, on hold, in progress, incomplete, cancelled, or closed. Request status separately tracks submission, acceptance or rejection, cancellation requests and responses, and closure.

Address Verification

When address verification is enabled, ShipOS checks the US shipping address of new and imported orders automatically before they can be ready to ship, and checks again after the address changes. To run the check yourself:

1. Open the order's actions and choose Verify Address under Shipping & Delivery.
2. Review Verified or Not Verified and any returned errors.
3. If a corrected address is suggested, compare it with the original. Select Accept correction only when appropriate.

Configure defaults in Settings → Configuration → Address Verification (opens the Cybership dashboard in a new tab). Supported order-level settings and automations can override them.

Order Routing

Shopify supplies warehouse assignments for Shopify orders. For other channels, Cybership applies its routing rules. A merchant can use warehouses operated by its fulfillment partners.

Shipment mappings configure the shipping service and delivery timeline. Review these settings if the service or deadline is unexpected. Automatic acceptance depends on configuration, readiness, and holds. When it's on, Cybership requests and accepts an unsubmitted order as soon as it's ready to ship and not on hold. Check the actual request status before assuming work was accepted.