Packages
Review package contents, measurements, labels, and packing requirements.
Review a 's contents and measurements before buying its shipping label. Select a saved when it matches the box or mailer you are using.
Prepare a Package
Use Manual Fulfillment, Packing Stations, or Bulk Ship to pack an order.
- Allocate the products and quantities to each package. Split items across packages when needed.
- Choose a carton, or enter the dimensions and weight for custom packaging.
- Verify the final measurements, including packaging weight. Incorrect values can cause label errors or carrier corrections.
- Check the shipping service or rate shop.
- Complete the label and packing steps for your fulfillment method.
In Manual Fulfillment and at packing stations, Cybership fills in some package details for you:
- A new package starts in a suggested carton, such as the carton last used for the same products or your team's default carton.
- Packing items adds their product weight to the carton's empty weight. Choosing a different carton replaces the old carton's empty weight with the new one's.
- Entering dimensions on the Manual tab clears the carton, but the weight still includes the old carton. Enter the packed weight from your scale.
- When a package has no rate shop or service, it shows Cheapest available, and Cybership buys the cheapest rate.
International Shipping
Check the product description, declared value, country of origin, and HS code before generating a label. Review any required customs documents. See Shipping Labels for international settings.
Packing Slips
Generate packing slips through the fulfillment workflow when required. Review packing-slip settings in Configuration and the merchant relationship.
Correct a Package
- Missing label: review the address, package measurements, carrier service, account status, and returned error.
- Wrong measurements: correct them before buying a label. Package details are locked while a shipping label is attached. In Manual Fulfillment or at a packing station, choose Void Label from the package's label menu, correct the package, and generate a new label before you complete the fulfillment. Voiding asks the carrier for a refund.
- Incomplete packing: check for unallocated items, empty packages, missing measurements, or other errors shown in the packing step.
For completed shipments, follow Revert Fulfillment. Package and tracking history is available through the order's fulfillments.