Hospital Inventory
Investigate quarantined inventory and return eligible work to picking or storage.
Use a to separate problem inventory while a is investigated.
Hospital Locations
Open ShipOS → Inventory → Locations (opens the Cybership dashboard in a new tab), create a static location, and enable Hospital Location. Choose the correct warehouse and identify the physical area clearly.
Hospital locations are non-sellable and non-pickable. A reported issue and a physical move are separate steps; verify where the stock actually is.
Hospital Workflow
Report and move affected work
During picking, open the pick menu and choose Report Issue. Select the reason, add notes, and confirm. Then choose how to continue:
- Change Location to continue from a compatible source without creating hospital work.
- Quarantine the tote to report the issue, flag the source, and set the affected order aside for hospital review.
Finish unaffected picks, then open Resolve Picking Issues. Select the affected tote, choose a hospital location, and confirm Move to Hospital. Move the physical tote to that same area. The Tote may contain inventory already picked; do not assume reporting an issue moved the missing or damaged source stock into it. See Mobile Hospital Management and Picking Sessions.
Issues found during receiving or counting also need a reason, notes, and the appropriate physical separation.
Investigate
Open ShipOS → Inventory → Hospital (opens the Cybership dashboard in a new tab). Select the affected location or Tote and review its issues, reporter, contents, and related fulfillment work. Confirm the actual quantity and condition before choosing a resolution.
Resolve
- For unresolved picking work, choose Resume Picking when available. Select the responsible operator, confirm the selection, and resume. The new session keeps the remaining quantities; review its pick list before continuing.
- For stock returning to storage, use the available putaway action for the tote and complete the putaway workflow.
- For a verified stock loss or damaged goods, record the reason and use the appropriate stock adjustment. Do not return unusable goods to sellable stock.
Review issue status, inventory, and affected orders afterward. Hospital actions depend on the Tote's remaining stock, picking issues, and your permissions.
If Work Is Still Blocked
Check the issue history, physical location, outstanding picks, stock quantities, and available actions. Contact support with the relevant location, issue, and order references if the recorded state disagrees with the completed work.
Use Non-Sellable Locations for stock excluded from sale without an active hospital investigation.