Shops

A shop connects a merchant's sales channel, such as a Shopify or BigCommerce store, to Cybership. Orders from the store come in for fulfillment, and when inventory sync is on, Cybership sends your available stock back to the store.

Watch how to review a merchant's store connections, set an order cutoff date, turn on inventory sync, and add a manual shop for wholesale orders.

Find your shops

Go to Settings → Integrations (opens the Cybership dashboard in a new tab). Each shop has its own card next to your carriers and other integrations. To focus on one merchant, click the search icon and type part of the shop's name or store domain.

Each card shows:

If you fulfill for merchants, a merchant's shops are also listed on the Shops tab of their page in Merchants (opens the Cybership dashboard in a new tab).

Connect a store

Click Add Integration, then choose the store platform under Sales Channel and follow its guide:

• Shopify
• BigCommerce
• WooCommerce
• Magento 2
• TikTok

Shopify and BigCommerce stores connect from the store platform: the store owner installs the Cybership app and selects the team the store belongs to. The new shop then appears on the Integrations page.

Add a manual shop

Use a manual shop for orders that don't come from a connected store, such as wholesale orders a merchant receives by email.

1. Click Add Integration and choose Manual.
2. Enter a Shop Name your team will recognize.
3. If you fulfill for merchants, choose the Owning Team. Fulfillment billing for the shop's orders goes to that merchant.
4. Click Create Manual Shop.

Create the shop's orders as draft orders, or import them with SFTP. Each shop numbers its own orders. See Manual Shop for details.

Manage a shop

Click the settings icon on a shop's card to see its actions. The list depends on the platform and your permissions.

Order cutoff date

When you connect a store that already has a history, older orders may have been shipped somewhere else. Choose Set Order Cutoff Date, pick a date, and click Save. The card then shows the date, and Cybership skips orders created before it when importing BigCommerce, TikTok, and Wix orders. Shopify, WooCommerce, and Magento 2 imports don't use the cutoff date. To remove a cutoff, click × next to the date, then Save.

Inventory sync

Inventory sync sends your available stock for the shop's linked product listings to the store, so shoppers can only buy what you can ship. Leave it off until the merchant's stock has been received and counted; otherwise the store may show those products as out of stock.

• Enable Inventory Sync turns it on right away.
• Disable Inventory Sync asks you to confirm. The store keeps its current quantities, and Cybership stops updating them.

Sync a store

When an order, product, or stock update seems to be missing, choose a sync action such as Sync All Resources, Sync Orders, or Sync Products. Cybership requests the sync and imports the updates in the background, so allow a few minutes before checking again. The available syncs depend on the platform.

Rename a manual shop

Choose Update Manual Shop to change a manual shop's name everywhere it appears.

Delete a shop

Delete Shop permanently removes the shop and the data that belongs to it, including its orders, draft orders, fulfillment orders, fulfillments, shipment mappings, and product listings. The confirmation lists how many records will be removed. Your products stay in Cybership. Type the shop's name and a reason to confirm. Deletion runs in the background and can't be undone.

Permissions

Shipping methods

Configure Shipment Mappings to translate each store's checkout shipping methods into carrier services and shipping deadlines. Check the mappings with a real order before relying on automatic fulfillment.

Troubleshooting

• Orders missing: check that the shop is Active, that the orders were created after its cutoff date, and the store platform's guide. Then run Sync Orders (Sync Recent Orders for WooCommerce).
• Stock not updating in the store: check that the card shows Syncing and that the store's products are linked to your products in Product Listings.
• Uninstalled: the store removed the Cybership app. Follow the platform's guide to reinstall it.
• Duplicate orders: check for two shops connected to the same store, and contact support with the affected order numbers.