Shipment Insights
Compare carrier performance, delivery trends, costs, and shipments that need follow-up.
Shipment Insights gives operations teams a post-shipment view of delivery performance and exception work.
Go to ShipOS → Shipping (opens the Cybership dashboard in a new tab) to open Shipment Insights. The selected warehouse scopes the dashboard.
Filter the dashboard
Every section uses the same filters:
- Time range: Last 24 hours, 7 days, 30 days, or 3 months
- Merchant: Available to 3PL teams
- Carrier integration: One of your team's carrier integrations
- Carrier
- Service: Available after selecting a carrier
Changing a filter updates the KPIs, carrier table, delivery trend, state map, and problem-shipment lists together. Each section shows a loading state while Cybership calculates the new results.
Overview KPIs
The overview shows:
| KPI | What it summarizes |
|---|---|
| Avg Transit Time | Average time from label creation to delivery for delivered shipments |
| Avg Dispatch Time | Average time from fulfillment order creation to label creation |
| On-Time Delivery | Share of delivered shipments delivered within seven days of label creation. It doesn't use the carrier's promised delivery date. |
| Total Delivered | Delivered shipments in the selected scope |
| Avg Shipping Cost | Average label price, excluding voided labels |
| Problem Shipments | Shipments matching at least one problem category, counted once |
Carrier Performance
The Carrier Performance table compares shipment count, transit time, on-time percentage, failures, returns to sender, and cost by carrier. Each carrier lists the services that produced its totals; use the arrow beside a carrier to collapse or expand them.
Use this view to compare service-level results within the same filtered warehouse, merchant, and time range. To look at one service across the whole dashboard, select its carrier, then the service.
Delivery Trend
The Delivery Trend chart counts delivered and failed shipments by the day each label was created, or by the hour for the last 24 hours. Failed includes shipments with the Failure, Error, or Return To Sender status. It uses the same filters as the rest of the dashboard, so you can narrow the chart to one carrier or service.
Transit Time by State
The map shows average transit time and delivery count for U.S. destination states. States are shaded from green, about a day, to red, seven days or more. Hover over a state to see its values.
Review the delivery count with the transit time. A state with only a small number of deliveries may not represent the broader network.
Problem Shipments
Problem shipments are separated into four views:
| View | Shipments it lists |
|---|---|
| Delayed | In Transit or Out For Delivery more than seven days after label creation, with a tracking update in the last two days |
| Stuck | Pre Transit, In Transit, or Out For Delivery, with no tracking update for more than two days |
| Failed | Failure, Error, or Return To Sender |
| Not Scanned | Still waiting for the carrier's first scan more than 24 hours after label creation |
Categories can overlap. Select a tracking code to open the shipping label and its tracking history, or change the shipment's investigation status:
NoneInvestigatingUnresolvedResolved
Hide resolved is on by default, so resolved shipments stay off the lists. Turn it off to review them again. Updating an investigation status records follow-up state on the shipping label; it does not request new tracking events from the carrier.
When data is empty
Shipment Insights depends on shipping labels, stored costs, and carrier tracking events in the selected scope. If a section is empty:
- Confirm the correct warehouse is selected.
- Widen the time range.
- Clear merchant, carrier integration, carrier, and service filters.
- Open a shipping label and confirm that it has a carrier, tracking code, and tracking activity.